Guidance can be given in real-time anywhere and at any time your customers are experiencing technical issues. Up to eight 3D markers can be placed onto real objects to solve issues with physical objects. Customer tech support can be applied to everything from troubleshooting cables in a server room, assisting retail clerks with using a point-of-sale (POS) terminal to providing repair instructions for manufacturing equipment.ĪirDroid’s remote support for business features an AR camera so the IT team can see the physical surroundings of a device through the device’s camera.
Airdroid remote support software#
Remote support software solutions make it easy for both the customer and IT support staff to communicate and exchange essential information. 24/7 IT support: Improving customer satisfaction and outcomes
This provides fast and secure customer IT support with less required steps. Some remote support software solutions such as AirDroid Remote Support even offer AR camera functionality to view the physical surroundings of devices. Text, file sharing, and voice recording are also available as needed. This results in greater customer satisfaction and saves time and frustration for the remote IT team.įor instance, if the customer needs to make changes to their settings on a mobile device, the support staff can directly see the screen and give clear instructions and get immediate feedback using real-time voice chat. Now remote support software makes the customer service experience easier for both customers and the tech support team. Traditionally, tech support issues were solved by phone without the IT tech being able to see what is actually happening on the customer’s device screen. When the end-user shares their screen, customer service support is given through voice chat, on-screen gestures, or markings to assist with IT troubleshooting. In contrast to remote access and control software, customers that receive remote assistance support must give consent to allow access to an IT technician to view their device’s screen. Remote support software is designed specifically to help businesses provide customer support by troubleshooting software and hardware issues using a variety of tools.
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